Providing superior digital customer care, or e-care, can lower costs and increase customer satisfaction. But it’s easier said than done.
A new way for companies to assess their digital maturity and focus on building the capabilities that most improve performance.
Health systems need more and better data to pinpoint investments that will improve patient satisfaction—and the bottom line.
This year’s Altagamma-McKinsey Digital Luxury Experience analysis of the omnichannel decision journeys of +/– 7,000 luxury shoppers across eight geographies, four product categories, and three pricepoints.