Health systems need more and better data to pinpoint investments that will improve patient satisfaction—and the bottom line.
Providing superior digital customer care, or e-care, can lower costs and increase customer satisfaction. But it’s easier said than done.
This year’s Altagamma-McKinsey Digital Luxury Experience analysis of the omnichannel decision journeys of +/– 7,000 luxury shoppers across eight geographies, four product categories, and three pricepoints.
Despite the power of digital, most transactions will still happen in stores for the foreseeable future.