To succeed in China, the world’s largest and most dynamic e-commerce market, companies must understand and navigate its unique digital landscape.


McKinsey Minute: The Digital Quotient

A new way for companies to assess their digital maturity and focus on building the capabilities that most improve performance.


Overcoming obstacles to digital customer care

Providing superior digital customer care, or e-care, can lower costs and increase customer satisfaction. But it’s easier said than done.


Measuring the patient’s experience: Lessons from other industries

Health systems need more and better data to pinpoint investments that will improve patient satisfaction—and the bottom line.

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Is Silicon Valley in Another Bubble . . . and What Could Burst It?

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Provocative thoughts on what's happening in Silicon Valley

Why Lego's CEO Thinks More Grown-Ups Should Play At Work

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An argument for play as source of creative problem solving.

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