Too many companies squander the treasure that is customer feedback. The solution is creating a culture of continuous feedback.


Designing and starting up a customer-experience transformation

To successfully initiate a broad improvement program, deciding where and how to start is the crucial first step.


Using rapid process digitization to transform the customer experience

Transforming the customer experience requires a level of speed and precision that traditional approaches can’t meet. The best businesses do it in real time.


Putting behavioral psychology to work to improve the customer experience

By understanding the considerations that influence behavior, companies can design and manage service encounters to maximize customer satisfaction.

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Bill Gates Says We're on the Verge of These 3 Amazing Technological Advances


Yes, it's about robotics but also a cure for Alzheimers and "new" cement.

Brands Born Online, Reshaping the Retail Landscape

New York Times

Old story: technology is re-shaping retail landscape but interesting viewpoint on how "instant brands" can be created and what that means for retail sector.

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