Amid one of the country’s most severe recessions, how can consumer-goods companies and retailers succeed in Brazil?
Given the country’s challenging economic environment, how can consumer-goods companies and retailers succeed in South Africa?
Sales leaders who consistently outperform their peers do so through agile adaptation to the customer-centric digital marketplace.
The uniquely cross-functional nature of effective customer-experience efforts puts a premium on smart governance. Clearly defined leadership, behaviors, and metrics are the places to start.