A new way for companies to assess their digital maturity and focus on building the capabilities that most improve performance.
To succeed in China, the world’s largest and most dynamic e-commerce market, companies must understand and navigate its unique digital landscape.
Providing superior digital customer care, or e-care, can lower costs and increase customer satisfaction. But it’s easier said than done.
Health systems need more and better data to pinpoint investments that will improve patient satisfaction—and the bottom line.