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McKinsey Minute: The Digital Quotient

A new way for companies to assess their digital maturity and focus on building the capabilities that most improve performance.

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Overcoming obstacles to digital customer care

Providing superior digital customer care, or e-care, can lower costs and increase customer satisfaction. But it’s easier said than done.

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Measuring the patient’s experience: Lessons from other industries

Health systems need more and better data to pinpoint investments that will improve patient satisfaction—and the bottom line.

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Is Silicon Valley in Another Bubble . . . and What Could Burst It?

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Why Lego's CEO Thinks More Grown-Ups Should Play At Work

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An argument for play as source of creative problem solving.

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